Returns & Exchanges
At Skin Secrets, your glow is our priority, which is why we offer a 30-day satisfaction guarantee on all skincare products. If a formula isn't the perfect fit for your skin type, we are happy to facilitate a return or exchange to help you find your ideal routine.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Carefully pack the products in their original packaging, ensuring the bottles are tightly sealed to prevent leaks during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it securely to the outside of your return parcel.
Receive Your Refund
Once our lab inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing