Frequently Asked Questions
Everything you need to know about your journey to radiant skin.
Are Skin Secrets products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective. We recommend performing a patch test on a small area of skin 24 hours before full application.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their glow-up sooner.
Is your skincare line cruelty-free and vegan?
Absolutely. Skin Secrets is committed to ethical beauty; we never test on animals, and all our ingredients are 100% plant-based and vegan-friendly.
What is your return policy?
We offer a 30-day 'Glow Guarantee.' If you are not completely satisfied with your purchase, you can return the product within 30 days for a full refund or exchange, even if it has been opened.
Do you ship internationally?
Currently, we ship to over 25 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
How should I store my serums to maintain potency?
To keep your active ingredients fresh, store your products in a cool, dry place away from direct sunlight. Some customers prefer keeping our Vitamin C serum in the refrigerator for an extra cooling effect.